Shipping policy

We offer FREE SHIPPING on all orders over $100 USD / $150 CAD.
SHIPPING ELIGIBILITY & REGIONS
We ship exclusively to Canada and the United States. We no longer offer worldwide international shipping.
DUTIES AND TAXES
  • Duties: All applicable customs duties are fully included in your order total at checkout. You will not face any additional delivery fees from the courier.
  • Taxes: Sales taxes are calculated and charged at checkout based on the specific regulations of your individual U.S. State or Canadian Province.
PROCESSING AND SHIPPING TIMES
  • Standard Processing: Orders take 1–2 business days to process before leaving our warehouse.
  • Holiday Processing: Please allow an additional 2 business days during peak holiday seasons.
  • Address Accuracy: Incomplete or unverified addresses may delay processing by 1–2 business days. Please double-check your shipping details at checkout to avoid delays.
  • Stock & Clearance: Shipping times depend on stock availability.
DELIVERY CONDITIONS
  • Signature & Drop-off: Courier drivers determine if a package is safe to leave at your door or mailbox. Unsafe packages will be held at your local post office. We highly recommend using a secure address (such as a work address) where someone is available to receive it.
  • Delivered But Missing Packages: If your tracking status shows "Delivered" but you cannot find your package, please complete the following steps before contacting us:
    1. Wait 24–48 hours, as carriers sometimes mark items delivered prematurely.
    2. Check with household members, neighbors, and your building's concierge or mailroom.
    3. Inspect all porch areas, mailboxes, and safe-drop locations around your property.
    4. Call your three closest local post offices to check for held packages.
  • Liability Disclaimer: We cannot be held accountable for packages once the carrier tracking officially confirms delivery to your ordered address. If you live in an area prone to package theft, please route your delivery to a secure workplace instead.
If you have completed the checklist and still cannot find your package, please email our Support team at info@mysheenskin.com with your order number.