Hi Deb,
Thank you so much for your review. We do have less than a 1% return rate (the market average being 4%) and we take pride in the products we choose to sell. Before leaving a review, we would have appreciated if you would have contacted us to try to resolve this issue. We received an email after this review and we have already responded. I understand your frustration and not to worry you are eligible for a return and refund or a replacement if there is any issue. Please send us a detailed video so we can resolve the issue. We look forward to hearing from you.
Best Regards. A