Refund policy

Due to the nature of the product, we can only accept return requests for products still in original packaging, i.e sealed box. The buyer will be responsible to cover shipping fees for such returns.The item must be returned in original condition and sealed within 30 days of delivery.


To start a return, you can contact us at info@mysheenskin.com titled "Return Request - Order Number XXXX" [Please be sure to add your order number in the subject line of the email]. If your return request is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at info@mysheenskin.com.


Defective or Warranty Issues

My Sheen Skin products have a 12-month product warranty for anything that may go wrong with your handset. We suggest you to inspect the order on delivery and contact us immediately if the item is defective, damaged or if you received the wrong product.My Sheen Skin Inc will cover all shipping costs for replacement handsets in this case.
  1. Take a clear video of the defect
  2. Email: info@mysheenskin.com with a small description about the defect and your video attached
  3. Once approved, send back your product as directed with all contents it came with
  4. A replacement of your product will be processed once we have received the defective one
  5. You have 12 months from the date ordered, to process a warranty application.
My Sheen Skin Inc will cover the replacement shipment cost in the case of a faulty handset, if you have contacted us within 30 days of your original purchase date. Any faulty handsets recorded outside of the first 30 days of purchase are subject to review and approval and may incur a replacement shipment fee that will need to be covered by the receiver, as the fault could be caused by one of many variables outside of our control, such as incorrect storage of the handset, damaged power point or power board, accidental water damage etc. Please read the user manual and use the device as outlined in the manual.
Unfortunately, refunds will not be provided under the product warranty. We do not accept returns on non-faulty items


Order Cancellations

All orders cancelled before the item has been shipped, will be refunded in full and processed within 48hours of the request. You’ll be automatically refunded on your original payment method.
All orders cancelled after the item has been shipped, will be subject to a returns shipping fee covered by the buyer. The item must be returned in original condition and sealed within 30 days of delivery.


Exchanges

If you wish to change the color of an item, you can email us with the request only if the original packaging has not been opened. Postage and return dispatch for this type of request will be the responsibility of the customer. The item must be returned in original condition and sealed within 30 days of delivery.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

All returns will be inspected upon receiving the package at our warehouse to determine the condition and eligibility for returns before issuing a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 30 business days for the refund to appear on your statement. There is a $15 restocking/disposal fee for each order return.

*Free returns for unopened packages are only available for orders within Canada and the United States within 30 days of your purchase*

90 Day Money Back Guarantee

 For information on our 90-Day Money-Back Guarantee, please click HERE

 

Customer Support:

For any other questions or concerns please contact us HERE

My Sheen Skin Inc.
Shoreline Drive,
Mississauga, Ontario,
Canada. L5B4K3

Email: info@mysheenskin.com
Phone: +1 647-863-8697